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All positions are located in Calgary, Alberta unless otherwise stated.

JIRA Support Analyst

Location: Calgary, Alberta
We are currently searching for an Application Support Analyst for our client based in Calgary Alberta.  As a member of the Information Systems team, the Applications Support Analyst will be responsible for:
  • Administration of a range of business applications including but not limited to:  Atlassian Confluence, JIRA, Perforce, SharePoint, ServiceNow, Accolade.
  • Writing, supporting and maintaining TSQL Stored Procedures.
  • Creating and modifying Crystal Reports, SSRS Reports.
  • Ensuring availability and performance of business applications.
  • Providing user support for business applications.
  • Carrying maintenance (patches, hot fixes) as required.
  • Liaising with software vendors to obtain support as required.
  • Collaborating with IT team members to upgrade business systems.
  • Advocating continuous improvement.
  • Maintaining high quality documentation.
  • Communicating effectively with the user community.
Qualifications required for success in this position include:
  • Bachelor degree or diploma in Computer Science or a related field.
  • A minimum of 5 years working in a related information technology role.
  • Solid experience in supporting JIRA and Confluence.
  • TSQL programming experience.
  • Proven track record in providing excellent customer service.
  • Excellent broad technical knowledge of a diverse range of IT technologies and disciplines.
  • Strong interpersonal, collaboration and communications abilities.
  • Excellent problem solving ability in a high pressure, fast paced environment.
If you have the above mentioned skills and experience please submit your resume for immediate consideration.
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